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REFUND & RETURN

REFUND AND RETURN POLICY

*Please keep in mind it can take up to 2-3 days for us to contact you back due to high volume in emails*

CONTACT US:

EMAIL- candyboulevardcustom.service@yahoo.com


INCORRECT SHIPPING ADDRESS-

 

INCORRECT ADDRESS=CANCELLED ORDER:

While creating a label, FedEx & USPS are able to detect incorrect addresses. If in that case that were to happen, we contact you immediately via email or the phone number you have provided to us. If we do not receive a response within 48 hours after the CANDY BOULEVARD TEAM has contacted you, we will cancel your order and the customer will be responsible for 15% restocking fee (which will be deducted from the refund).

 

RETURNED PACKAGE:

If FedEx/USPS/DHL returns a package to us due to incorrect address, the customer is responsible for original shipping in addition to UPS/FedEx/DHL Return-to-Sender fee (which is the original amount of shipping) . We will email you an invoice to send payment through.


CHANGE OF ADDRESS:

If a customer wishes to change address please contact us via email. (Email-candyboulevardcustom.service@yahoo.com)

If a package is in transit and the customer wishes to change the address, a fee of $15 per package will have to be charged by USPS/FedEx. 

 

RETURNS/REFUND-


RETURN ITEMS:

Due to the health and safety of our customers and team, we DO NOT ACCEPT RETURNS on anything that has been opened up (including packaging of box/envelope). We are not responsible for returns on incorrectly ordered items. 


REFUND DUE TO DELAY:

Refunds do not apply if products don’t arrive on time. CANDYBOULEVARDUSA.COM will NEVER GUARANTEE delivery times. It is the customer's responsibility to select the proper shipping methods and with no less than 2 weeks of advance of the day the items are needed. 


REFUND:

Only way you are able to be refunded is if your order has not been processed or shipped out yet. Meaning it is not in TRANSIT or ALREADY DELIVERED. The Candy Boulevard Team has to approve a refund before the process starts. If you receive an item and no longer want the whole order, the box/envelope can not be opened, and you have to contact us within 2 business days of receiving your order (we can determine this by using UPS Tracking). Customer is responsible for the shipping back costs (return label).

* All return/refund requests must be made to our Customer Service department via email or DM on instragram within 30 days of receipt of your order AND must be authorized by customer service in advance.

*If you would like to cancel your order, you are still responsible for the Return-to-sender fee (which is the original amount of shipping) and a 15% restocking fee.