REFUND & RETURN
Refund and return policy
Please keep in mind it can take up to 2-3 days for us to contact you back due to high volume in emails.
Incorrect shipping address
Incorrect address=cancelled order:
While creating a label, FedEx & USPS are able to detect incorrect addresses. If in that case that were to happen, we contact you immediately via email or the phone number you have provided to us. If we do not receive a response within 48 hours after the CANDY BOULEVARD TEAM has contacted you, we will cancel your order and the customer will be responsible for 50% cancellation and restocking fee (which will be deducted from the refund).
If FedEx/USPS/DHL returns a package to us due to incorrect address, the customer is responsible for original shipping in addition to UPS/FedEx/DHL Return-to-Sender fee (which is the original amount of shipping) . We will email you an invoice to send payment through.
Change of address:
If a customer wishes to change address please contact us via email. (Emailfirstname.lastname@example.org)
If a package is in transit, we can no longer change the address.
Due to the health and safety of our customers and team, we DO NOT ACCEPT RETURNS on anything that has been opened up (including packaging of box/envelope). We are not responsible for returns on incorrectly ordered items.
Refund due to delay:
Refunds do not apply if products don’t arrive on time. CANDYBOULEVARDUSA.COM will NEVER GUARANTEE delivery times. It is the customer's responsibility to select the proper shipping methods and with no less than 2 weeks of advance of the day the items are needed.
No refunds can be processed if the order has been fulfilled.